It should come as no surprise that consistency in measuring performance is a key to a successful public transit system. That’s why Valley Metro has been developing Regional Transit Standards and Performance Measures (TSPM) that fall in line with federal and state requirements.

Occurring over multiple phases, the TSPM help manage our regionally funded transit services and investments like bus stops, park-and-ride facilities and future light rail destinations. Here’s a look at how we’ve set a foundation for measuring success.

Phase I

From July 2012 to November 2013, the first phase in the plan established service provision goals to guide the development of Valley Metro’s TSPM. Approved by the Board of Directors, this phase established standardized transit service types, operating characterizes for each service type, and bus stop spacing standards.

Transit Standards and Performance Measures - Phase I

Phase II

In the second phase, which was completed in December 2014, Valley Metro focused on the development of transit service performance measures, transit service thresholds, application principles and implementation standards for new service.

Transit Standards and Performance Measures - Phase II

Phase III

Initiated right after Phase II was completed, Phase III established standards and performance measures for regionally funded transit vehicles such as buses and light rail vehicles and transit facilities including bus stops and park-and-ride facilities.

Transit Standards and Performance Measures - Phase III

Transit Service Thresholds

Transit service thresholds compare and measure relative performance of individual services/operations by transit service type. Valley Metro relies on numerical ranking of each performance measure for each route or service. Want to see what we’re talking about here? Check out the fiscal quartile breakdowns below!

FY15 Route Performance Upper and Lower Quartiles

FY14 Route Performance Upper and Lower Quartiles